Words by Betty’s daughter Suzanne.
“For us as a family, knowing the carers were looking after mam gave us peace of mind, knowing that she was being looked after emotionally and physically. The carers will sing and dance with mam, while making sure she has her medication and eating. One thing that stuck with us was that if Mam remembered that the carer had been to her and knew the carers name, they had made an impression on Mam, at a time when her memory was not very good”
“They have gone 100 times over what we ever expected from the service. Especially during Covid, we knew that they never left Mam until she was ready for them to leave. The Carers always noticed if something was amiss with Mam, even something very small. And the Carers and the office staff would then help and advise us as her family to make things right for Mam”
“Mam flood the downstairs one day. When her Carer arrived, she was met with 2 inches of water right up to the front door. By the time my brother arrived, the Carer had mopped the floors and had managed to dry the floors. She spent much longer than the call time to make sure that Mam was ok, as she was very upset. It was this type of thing that really meant a lot to us, managing a situation to make sure Mam was not upset”